Managing Difficult Reactions to

Psychotherapy Clients


Professor Jeffrey A. Hayes

 Pennsylvania State University


Liverpool Hospital TRMEC Conference Facilities – Auditorium

(Entrance A, corner of Elizabeth and Goulburn Streets, Liverpool NSW 2170)

Friday, February 23, 2018

   9:00 am to 1:00 pm

All psychologists experience difficult reactions to clients that interfere with the process and outcome of therapy. Historically, these reactions have been referred to as “countertransference.” Understanding the causes of countertransference reactions can make them less likely to occur in the future. In addition, using specific strategies can help therapists manage these reactions when they do occur to minimize their negative effects.

This workshop is suitable for all mental health professionals engaging in psychological therapy with clients. It will draw from clinical examples, research, film illustrations, and theory so that participants will be able to:

  • Understand the role of countertransference in various theoretical approaches
  • Translate research findings into clinical practice
  • Apply a five-factor model of countertransference to help manage difficult reactions to clients
  • Understand the role of reflective practice in the management of countertransference reactions

The Presenter:

Dr. Hayes is a professor at Penn State University, where he has been a faculty member since 1993. Dr. Hayes has published more than 80 articles and book chapters, as well as 2 books, on psychotherapy. He has received awards from the Society for Psychotherapy Research and the American Psychological Association for his scholarship, which has focused primarily on countertransference and therapist factors that affect psychotherapy. Dr. Hayes has served as President of the North American Chapter of the Society for Psychotherapy Research, was chair of the Education and Training Committee for the American Psychological Association’s Division of Psychotherapy, and he has been associate editor of both Psychotherapy Research and the Journal of Counseling Psychology.  Dr. Hayes is currently the editor of Psychotherapy Research.  He is a licensed psychologist and maintains a private practice in which he has provided psychotherapy to adults for the past 25 years.


ACPA Members                                         $95 (early bird $70)

ACPA Student Members                          $50 (early bird $30)

Non-ACPA Members                                $120 (early bird $95)

Registration closes on 16 Feb 2018; early bird discounts end on 5 Feb 2018.

Registration fee inclusive of GST and an additional $0.30 booking fee applies.

Registration link:

Event organised by the ACPA NSW Section. For enquiries, please contact Dana Mitrovic